Policies & Terms of Service

Privacy Policy

At BP Soft Solutions, we take data privacy seriously. This Privacy Policy details how we collect, store, process, and protect client and user information across our services. We comply with standard GDPR and relevant regional regulations.

We collect name, email, company, and project data solely for quotation and development purposes. We do not sell, rent, or lease client data to any third-party marketing services.

Terms & Conditions

Please review these terms before commencing project agreement with BP Soft Solutions.

• Project Scope: The development begins only after written scope approval and invoice sign-off.
• Payment Milestones: 40% advance to start, 40% upon development demo, 20% prior to final file handover and hosting deployment.
• Source Code: Full source code ownership transfers to the client upon receipt of the final 20% payment.
• Timeline: Delivery schedules are estimates. Client-side delays in assets or reviews will adjust delivery dates.
• Third-Party Costs: Cost of domains, APIs, SMS gateways, and cloud servers are paid directly by the client.
• Warranty: All custom software contains a 90-day bug warranty starting from delivery date.
• Dispute Resolution: All disputes shall be settled via friendly arbitration under Indian jurisdiction.

Refund Policy

Due to the customized nature of software development, the 40% advance payment is non-refundable once design and development tasks have started. Proportional refunds are calculated solely if BP Soft Solutions fails to deliver the agreed core scope.

Cancellation Policy

Clients can request project cancellation by providing 7 days written notice. Upon cancellation, completed designs and source code up to the date of notice will be delivered, and the client will be invoiced proportionally for hourly tasks completed.

Delivery Policy

Final project files, database configurations, and credentials are deployed directly to the client's production server upon clearing all milestone invoices. Project walkthroughs and admin panel credentials are handed over within 2 business days of launch.

Maintenance Policy

Our Annual Maintenance Contracts (AMC) govern security patches, daily server backups, minor CSS adjustments, and server monitoring. Core database changes, new module coding, or major API migrations are out-of-scope and invoiced separately.

Support Policy

Standard email support response SLA is 24 hours. WhatsApp support for AMC clients is 4 hours during business hours (9:00 AM – 7:00 PM IST, Monday to Saturday). Enterprise emergency SLA is 1 hour.

Hosting Policy

Managed hosting services carry a 99.9% uptime SLA. Bandwidth, CPU, and RAM allocation limits are governed by the specific selected tier. Daily automated backups are retained for 30 rolling days.

Data Protection Policy

We enforce strict database encryption, SSL protocols, and server access firewalls. All development staging databases use masked or placeholder client details to secure real user privacy during project construction.